Job Description
The Opportunity
Every role at Roche contributes uniquely to delivering greater value to healthcare systems. In this role, you will be the critical link ensuring our diagnostic solutions perform seamlessly where they matter most. You will join a highly collaborative, cross‑functional network dedicated to providing elite‑level technical resolve, focusing significantly on our molecular testing environments, and ensuring a premium customer experience.
As a Application Specialist supporting our Molecular portfolio, you will: Manage Advanced Inquiries: Process, track, and resolve moderate‑to‑high complexity customer inquiries, complaints, and system application anomalies with high technical accuracy. Troubleshoot Complex Systems: Evaluate application behaviors, review testing parameters, and recommend prompt corrective actions to optimize laboratory workflows. Formulate Action Plans: Partner closely with regional field service networks to identify persistent...