Job Description
Responsibilities
Direct Responsibilities
· For a predefined applications scope take care of:
o Incidents
o Requests
o Changes
· Ensure that SLA targets are met for above activities
· Handover to Paris teams if knowledge and skills are not available in ISPL
· Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)
Contributing Responsibilities
· Contribute to the knowledge transfer with Paris OPS teams
· Contribute to the definition of procedures and processes necessary for the team
· Help build team spirit and integrate into BNP Paribas culture
· Contribute to the regular activity reporting and KPI calculation
· Contribute to continuous improvement actions
· ...