Application Engineer

PRTR

FULL_TIME Other-General
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Location
Tambol KlongTamru, Chang Wat Chon Buri, Thailand
Posted
June 17, 2026

Job Description

Our client is well-known manufacturer of machining tools and related products.

Responsibilities:

  • Following the standard process for helping customers to identify application issues, conducting research to find solutions for known issues, and performing/proposing a resolution to the issue to the customer.
  • Clarifying the standard functions of the application and advising on the correct use to the customer.
  • Diagnosing and troubleshooting technical issues which might be related to surrounding systems or applications.
  • Maintaining, tracking and updating incident/problem status in the global tool.
  • Following-up on, and ensuring cases are created, updated, and resolved within the service level agreement.
  • Escalating unresolved incident cases to defined internal and external teams following agreed workflow in a timely manner.
  • Liaising and collaborating with our global team to perform knowledge transfers, as well as to take p...

    • Job Details

    • Job Type
      FULL_TIME
    • Category
      Other-General
    • Date Posted
      June 17, 2026
    • Application Deadline
      July 27, 2026