APAC Customer Care Director (English-Cantonese Speaker)

Full-time Management & Operations

APAC CUSTOMER CARE DIRECTOR

First Advantage (Nasdaq: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, our platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, Georgia, we serve 80,000 organizations worldwide.

Responsibilities

• Regional Customer Ownership – Own the customer care experience for the APAC region, serving as the senior point of contact for key customers and ensuring a high standard of responsiveness, partnership, and service delivery across the customer lifecycle.
• Strategic Relationship Management – Build and maintain strong, trusted relationships with senior customer stakeholders, acting as a strategic partner focused on long‑term satisfaction, retention, and success.
• Executive Customer Representation – Represent Global Customer Care in executive‑...