Location
calgary, ab, Canada
Posted
July 04, 2026
Job Description
Become Aon's P&C Production Escalation Lead in Canada, specializing in client service and operational efficiency. This role emphasizes resolving critical issues while enhancing team support.
As a central point of contact, you will oversee the resolution of complex client inquiries related to insurance certificates and autoslips. Your responsibilities include monitoring service delivery, guiding team members, and suggesting procedural improvements. You will also participate in high-stakes discussions, ensuring comprehensive client support across provincial lines.
Key Responsibilities:
• Ensure timely resolution of certificate and autoslip cases
• Directly manage critical issue mailboxes and liaise with teams
• Verify adherence to investigation processes and service standards
• Assist in coaching teams on escalation and troubleshooting
• Monitor metrics and propose process enhancements
Requirements:
• Expertise in commercial P&C insurance necessary
• Profici...
As a central point of contact, you will oversee the resolution of complex client inquiries related to insurance certificates and autoslips. Your responsibilities include monitoring service delivery, guiding team members, and suggesting procedural improvements. You will also participate in high-stakes discussions, ensuring comprehensive client support across provincial lines.
Key Responsibilities:
• Ensure timely resolution of certificate and autoslip cases
• Directly manage critical issue mailboxes and liaise with teams
• Verify adherence to investigation processes and service standards
• Assist in coaching teams on escalation and troubleshooting
• Monitor metrics and propose process enhancements
Requirements:
• Expertise in commercial P&C insurance necessary
• Profici...