Job Description
Role
Implementation Analyst—responsible for serving as the business/technical subject matter expert for Item Processing and Print & Mail engagements across US Banking, Cards & Payments clients.
Key duties include gathering requirements, authoring BRDs/FRDs, designing solutions, and configuring platforms.
Location
Monterrey, Guadalajara, Queretaro, and Mexico City.
Responsibilities
Capture channels: branch, teller, distributed, merchant, mobile, ATM image deposit (capture, balancing, exceptions)
Duplicate Detection configuration; deposit lifecycle management
Business analysis: requirements gathering, BRDs/FRDs, solution design, gap/impact/risk assessment, traceability & change management
Translate business needs into technical solutions; bridge business & tech teams
Stakeholder & cross‐functional management; client escalations; sign‐off accountability
Strong written/verbal communication, documentation, training & mentoring (senior levels)