ANALYST II, CUSTOMER EXPERIENCE - SALES

Full-time Management & Operations

OVERVIEW

Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business‑to‑business sales. You will coach >100 agents, driving sales excellence through structured coaching, real‑time feedback, and performance optimization.

RESPONSIBILITIES

• Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery‑based approaches
• Deliver real‑time and post‑call coaching to reinforce behaviors aligned with sales best practices
• Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
• Partner with account management and leadership to develop and execute agent training curricula
• Track and report on coaching metrics, agent performance trends, and development progress
• Demonstrate floor presence and cr...