Location
Phoenix, AZ, United States
Posted
July 01, 2026
Job Description
**I. Job Summary**
Under supervision, manages CE equipment and inventory. Provides entry-level technical support for software and hardware computing. Assists in troubleshooting to readily identify problems and/or technical issues and escalates to the appropriate staff for resolution.
**II. Essential Duties and Responsibilities**
A. Technical Troubleshooting
+ Provides basic functional support of applications, isolates issues, and distributes the ticket to the appropriate team for resolution.
+ Under supervision, isolates issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure points.
+ Partners with the digital team to research and identify the root cause. Tracks and trends chronic and ongoing issues to highlight technological gaps affecting business continuity
+ Facilitates the resolution of tickets passed on to any Tier 3 support group, working...
Under supervision, manages CE equipment and inventory. Provides entry-level technical support for software and hardware computing. Assists in troubleshooting to readily identify problems and/or technical issues and escalates to the appropriate staff for resolution.
**II. Essential Duties and Responsibilities**
A. Technical Troubleshooting
+ Provides basic functional support of applications, isolates issues, and distributes the ticket to the appropriate team for resolution.
+ Under supervision, isolates issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure points.
+ Partners with the digital team to research and identify the root cause. Tracks and trends chronic and ongoing issues to highlight technological gaps affecting business continuity
+ Facilitates the resolution of tickets passed on to any Tier 3 support group, working...