Analista Junior De Mesa De Ayuda Y Soporte En Sitio

Full-time Aspectos generales de RR. HH.

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Junior Help Desk and On‑Site Support Analyst

Location: Mexico City | Work Model: Hybrid | Role Type: Full‑time

No Technical Job Experience Required, Only Studies.

Key Responsibilities

• Manage service requests and incidents through support management tools, including troubleshooting, follow‑up, and first‑level issue resolution.
• Provide remote and on‑site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
• Install, configure, and perform basic maintenance on technology equipment and peripherals.
• Escalate incidents when required, ensuring compliance with established response and resolution times.
• ...