Analista Junior De Mesa De Ayuda Y Soporte En Sitio
SoftwareOne Deutschland GmbH
Full-time
Aspectos generales de RR. HH.
Location
valle de chalco solidaridad, estado de méxico, Mexico
Posted
July 24, 2026
Job Description
The role
Junior Help Desk and On‑site Support Analyst
Recent graduates from technical careers
Location: Mexico City | Work Model: Hybrid | Role Type: Full‑time
Responsibilities
- Manage service requests and incidents through support management tools, including troubleshooting, follow‑up, and first‑level issue resolution.
- Provide remote and on‑site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
- Install, configure, and perform basic maintenance on technology equipment and peripherals.
- Escalate incidents when required, ensuring compliance with established response and resolution times.
- Maintain updated technical documentation, inventories, and technology asset records.
- Support technology deployments and internal initiatives related to infrastructure and technical support.
What we need to see from you
- Technic...