Location
makati, metro manila, Philippines
Posted
July 16, 2026
Job Description
Job Summary
The Team Leader is responsible for the day‑to‑day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.
Responsibilities
- Lead day‑to‑day delivery of assigned KYC or TM workloads: allocate cases, manage priorities, balance team capacity against delivery targets.
- Monitor productivity, quality outcomes, and adherence to turnaround times.
- Identify delivery risks, bottlenecks, or capacity gaps and escalates proactively.
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff; conduct regular check‑ins, huddles, and performance discussions.
- Support onboarding and ramp‑up of new team members.
- Foster accountability, engagement, and a high‑performance team...