Location
envigado, antioquia, Colombia
Posted
July 03, 2026
Job Description
Key Responsibilities
- Respond to customer inquiries, complaints, and feedback via Amazon messaging.
- Troubleshoot and resolve issues related to products.
- Document recurring issues and provide insights to internal teams.
- Collaborate with other team members to elevate and resolve complex cases.
- Maintain a high standard of written communication and professionalism.
Requirements
- Strong written English skills.
- Experience with e-commerce platforms, especially Amazon.
- Detail‑oriented with excellent problem‑solving abilities.
- Prior customer service or support experience is a plus.
Monday - Friday, 9:00am - 6:00pm or 10:00am-7:00pm
ON SITE, Milla de Oro, Poblado, Medellin.
Job Responsibilities
- Handling 50 - 60 tickets per day
- Escalating technical issues through the ticketing system
- Coordinating with other departments to make sur...