Location
toronto, on, Canada
Posted
July 09, 2026
Job Description
Become a Software Development Engineer at Amazon Customer Service, crafting intelligent solutions that enhance user experiences. Blend your software skills with generative AI to create impactful tools for managers and associates.
In this dynamic role, you'll focus on designing features within scalable systems while collaborating with product managers and UX designers. You'll utilize your knowledge of machine learning and large language models to deliver actionable insights and improve customer service standards. This position promotes a culture of psychological safety that encourages experimentation and growth.
Key Responsibilities:
• Design and implement end-to-end software features
• Analyze customer interaction data using generative AI
• Contribute to effective architectural strategies
• Engage in quality assurance through code reviews
• Develop APIs and monitoring tools for system reliability
Requirements:
•...
In this dynamic role, you'll focus on designing features within scalable systems while collaborating with product managers and UX designers. You'll utilize your knowledge of machine learning and large language models to deliver actionable insights and improve customer service standards. This position promotes a culture of psychological safety that encourages experimentation and growth.
Key Responsibilities:
• Design and implement end-to-end software features
• Analyze customer interaction data using generative AI
• Contribute to effective architectural strategies
• Engage in quality assurance through code reviews
• Develop APIs and monitoring tools for system reliability
Requirements:
•...