Location
montreal (administrative region), qc, Canada
Posted
June 11, 2026
Job Description
Join Bell Canada as an Amazon Connect Solutions Expert and lead major CCaaS transformations. This hybrid role focuses on advanced cloud architecture and customer experience enhancement.
As a Senior Solution Architect, you will be the go-to technical leader for implementing Amazon Connect solutions in various environments. You'll design systems that bridge estate integrations while driving conversational AI initiatives. A strong background in contact centers and cloud frameworks is vital for overseeing project teams and delivering strategic goals.
Key Responsibilities:
• Develop and document Amazon Connect architectures
• Manage technical deliverables with external partners
• Design integrations with Amazon cloud services
• Spearhead AI features and machine learning projects
• Lead effective migrations from traditional contact centers
Requirements:
• 7+ years in enterprise IT architecture with cloud focus
• Expertise in coding with Node.js and Python
• U...
As a Senior Solution Architect, you will be the go-to technical leader for implementing Amazon Connect solutions in various environments. You'll design systems that bridge estate integrations while driving conversational AI initiatives. A strong background in contact centers and cloud frameworks is vital for overseeing project teams and delivering strategic goals.
Key Responsibilities:
• Develop and document Amazon Connect architectures
• Manage technical deliverables with external partners
• Design integrations with Amazon cloud services
• Spearhead AI features and machine learning projects
• Lead effective migrations from traditional contact centers
Requirements:
• 7+ years in enterprise IT architecture with cloud focus
• Expertise in coding with Node.js and Python
• U...