Amazon Connect GTM & Solutions Lead

Capgemini

Permanent Information and Record Clerks
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Location
London, England, United Kingdom
Posted
June 26, 2026

Job Description

About the Role

Capgemini’s Business Services Global Business Line is seeking an experienced Amazon Connect GTM & Solutions Lead to drive strategy, solution design, and market growth for our Contact Center transformation offerings. This role is ideal for a dynamic leader passionate about Customer Experience, digital transformation, and solving complex Contact Center challenges using Amazon Connect and next‑gen CCaaS solutions.

Key Responsibilities

Solutioning & Delivery

  • Build, design, and implement Amazon Connect CCaaS solutions for large, multi‑client environments.
  • Develop comprehensive Contact Center solutions including telephony, CRM, KM, IVR, ACD, WFM, QA, training, performance management, and workforce models.
  • Transform proposed solutions into executable delivery plans across operations, technology, and workforce domains.
  • Lead the development of end‑to‑end opera...

    • Job Details

    • Job Type
      Permanent
    • Category
      Information and Record Clerks
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026