Job Description
: Amazon Connect Developer Remote
Job Description:
We are looking for an experienced Amazon Connect Developer to design, develop, and maintain cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have strong hands-on experience in building scalable, high-performing customer engagement solutions.
Key Responsibilities:
Design and implement contact center solutions using Amazon Connect
Develop and configure contact flows, routing strategies, and IVR solutions
Integrate Amazon Connect with AWS services such as Lambda, Lex, S3, DynamoDB, and Kinesis
Build APIs and backend services to support contact center functionality
Troubleshoot and resolve issues related to call flows, integrations, and performance
Work closely with business stakeholders to gather requirements and translate them into technical solutions
Ensure high availability, security, and scalabili...