Amazon Connect Administrator

Aditi Consulting

Full-time Information and Record Clerks
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Location
Bengaluru, Karnataka, India
Posted
June 18, 2026

Job Description


Summary:

This position involves providing professional services to support contact center operations and enterprise voice services. The role includes administration, configuration, optimization, and operational support services to improve platform reliability, customer experience, and operational efficiency.

Responsibilities:
  • Administration and support services for contact center operations including configuration, maintenance, and optimization of contact flows, queues, routing profiles, agents, and the Contact Control Panel (CCP).
  • Design and enhance routing logic to improve call handling efficiency and first-call resolution.
  • Monitor system performance, availability, and operational health.
  • Troubleshoot and remediate contact center issues.
  • Support scalable contact center capabilities aligned with business demand and cost efficiency.
  • Administration and support of enterprise voice infrastructure, including sess...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 18, 2026
    • Application Deadline
      July 28, 2026