Job Description
Major Duties and Responsibilities
Receive documentsEnsure smooth and timely shipment process flowEnsure all customers standard operating procedures are followed as per the SOPEnsure accurate and timely data entry into our operating systemMonitor shipment reports to ensure total customer satisfactionSupport the Supervisor in the following areas:
Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintaining strong relationships with customersAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where needed.Proactive...