Location
montreal, qc, Canada
Posted
July 08, 2026
Job Description
Join Air Canada as a Customer Service Manager and lead the way in delivering exceptional service. This role combines leadership, coaching, and support in a vibrant travel sector.
As a Customer Service Manager at Air Canada, you will enhance the skills of your Sales and Customer Service team members while promoting a culture of reliability and excellence. Focused on training and empowering employees, you will tackle challenges head-on, ensuring customer satisfaction remains a top priority. Your leadership will play a key role in launching new initiatives and maintaining high service standards.
Key Responsibilities:
• Train staff on interpersonal skills and service excellence
• Monitor calls to ensure compliance with standards
• Mentor employees to boost motivation and performance
• Communicate company changes effectively to team
• Anticipate operational issues and resolve them promptly
Requirements:
• Bachelor's ...
As a Customer Service Manager at Air Canada, you will enhance the skills of your Sales and Customer Service team members while promoting a culture of reliability and excellence. Focused on training and empowering employees, you will tackle challenges head-on, ensuring customer satisfaction remains a top priority. Your leadership will play a key role in launching new initiatives and maintaining high service standards.
Key Responsibilities:
• Train staff on interpersonal skills and service excellence
• Monitor calls to ensure compliance with standards
• Mentor employees to boost motivation and performance
• Communicate company changes effectively to team
• Anticipate operational issues and resolve them promptly
Requirements:
• Bachelor's ...