Job Description
TL;DR
A new kind of support role at a fast-growing tech scale-up in Rotterdam. AI handles the easy tickets — you handle the hard ones, train the AI, and turn customer pain into product wins. You'll need 2–4 years of B2B SaaS support experience, comfort with APIs/webhooks/JSON/SQL, real interest in conversational AI, and excellent written English. Dutch is a strong plus. Hybrid, 3+ days in our Rotterdam office.
About Chainels
Chainels is a fast‑growing Urban & PropTech company based in Rotterdam. We build a community platform for buildings and cities that improves the way people live and work — and makes the spaces themselves easier to manage. Our SaaS is trusted by leading real estate investors and is live in 20+ countries across 1000+ communities.
At Chainels, support is changing fast. AI agents like Intercom's Fin will soon handle most tier‑1 questions, which means the humans on our support team can sto...