Location
región centro, jalisco, Mexico
Posted
June 04, 2026
Job Description
Req ID:
Job Title
AI Support Analyst (Chatbot Support)
Location
Guadalajara / Hybrid, Jalisco, Mexico
Shift
Rotational Shifts (Required)
Role Overview
We are looking for a Junior L1 Support Analyst to provide first‑line support for chatbot‑related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem‑solving.
Key Responsibilities
- Act as the first point of contact for chatbot‑related queries and issues.
- Respond to basic user questions and provide accurate, timely resolutions.
- Monitor chatbot interactions and identify potential issues or gaps.
- Escalate complex or unresolved issues to L2 support following defined processes.
- Review and analyze previous t...