Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
Responsibilities
- Respond to customer inquiries via WhatsApp, email, and Slack
- Troubleshoot technical problems related to AI behavior, configuration, and API integrations
- Monitor alerts from internal tools and customer feedback
- Collaborate with Product and Engineering teams to elevate complex issues
- Document support activity and maintain accurate logs
- Identify recurring issues and contribute to internal documentation and FAQs
- Audit AI conversations to detect bugs or improvement opportunities
- Ensure critical feedback and issues are resolved within SLA
Requirements
- Experience in Customer Support, Technical Support, or Helpdesk roles in SaaS or tech environments
- Strong troubleshooting skills
- Familiarity with AI behavior, JSON structures, and state machines
- Experience with AI configuration, WhatsApp, APIs, and third‑party integrations
- Knowledge o...