AI Solution Architect EMEA

Full-time Other-General

Genesys AI Architect

The Genesys AI Architect is a senior presales AI specialist who operates across three core motions:

• Driving strategic AI opportunities with customers and sales teams
• Scaling the field through reusable assets, technical enablement and coaching
• Shaping product and go-to-market direction through real-world customer and field feedback

This role requires a blend of deep AI technical acumen, exceptional sales communication and executive storytelling skills, and the ability to translate complex capabilities into clear actionable business value.

Key Responsibilities:

• Design end-to-end AI systems for customer experience use cases. Architect reliable production‑ready AI solutions that go beyond prompt design combining LLMs deterministic workflows tools and orchestration layers. Define how AI interacts across the full journey (self-service agent copilot journey managemen...