Location
Metro Manila, Metro Manila, Philippines
Posted
June 13, 2026
Job Description
We are looking for an experienced AI Product Manager to lead the development and optimization of a voice bot platform focused on collections automation. The role will drive product strategy, execution, and continuous improvement of AI-driven customer interaction systems aimed at improving recovery rates and customer experience in the lending lifecycle.
This role will manage a cross-functional team composed of Data Scientists, ML Engineers, and QA specialists, and will work closely with executive stakeholders in Collections and Risk functions.
Key Responsibilities:
- Own the end-to-end product lifecycle of the voice bot platform for collections
- Define product roadmap aligned with business recovery and efficiency goals
- Lead design and optimization of conversational AI flows (voice, IVR, NLP systems)
- Improve customer engagement, call containment, an...