AI Customer Support Specialist - 12h Shift (Manila, Philippines)
Cloudtalk
Job Description
Please submit your CV in English.
🌍 Global AI calling platform · $35.3M raised
🚀 Structured mentorship & upskilling
📍 Remotely from Manila, Philippines
💰 Compensation consists of base salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and CSAT
💻 Working Hours:
9PM-9AM CET (3:00 AM – 3:00 PM PST) Saturday/Sunday/Monday/Tuesday
The Challenge Ahead
Support at CloudTalk is changing. Most routine answers now come from our internal AI assistant — and you are the person who makes that assistant trustworthy.
This isn't a ticket-closing role. You run every customer conversation through our AI, judge whether its answer is right, sharpen it when it isn't, and take over the moment the AI reaches its limit. In practice, you're the senior reviewer the AI answers to: you supervise it, escalate past it, and teach it to do bett...