Location
taguig, metro manila, Philippines
Posted
July 27, 2026
Job Description
- Oversee the end-to-end delivery of AI use cases across Manila and India operations, ensuring timelines are agreed, tracked, and adhered to
- Own the use case pipeline and prioritize initiatives based on business impact and delivery feasibility
- Ensure use cases progress through defined stages (ideation, approval, deployment, review) within agreed schedules
- Proactively identify and call out risks, blockers, or delays to stakeholders and senior leadership in a timely manner
2. AI Adoption & Change Enablement
- Ensure all SLAs and XLAs for AI-supported service delivery are met consistently across Manila and India
- Monitor service performance metrics and experience indicators on a regular basis; flag breaches or near-miss situations immediately
- Lead service review discussions with clients and internal stakeholders to present SLA/XLA performance and improvement actions
- Drive corrective action plans where ...