Location
barcelona, barcelona, Spain
Posted
July 27, 2026
Job Description
Experteer Overview
¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en Solicitar.
In this role, you will lead and shape Preply’s AI-powered customer care chatbot strategy, owning performance, quality, and the user experience. You’ll lead a multidisciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation, partnering with Product, Engineering, Design, Data, and CX teams. You’ll treat the AI agent as a product and drive ongoing improvement, including proactive AI use cases. This is a hands-on, player-coach position focused on high-impact CX and scalable AI adoption.
Compensaciones / Beneficios
• Own end-to-end performance of customer-facing AI agents/chatbot (resolution, deflection, CX)
• Lead and develop multidisciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation
• Drive day-to-day performance loop: track quality, tune...
¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en Solicitar.
In this role, you will lead and shape Preply’s AI-powered customer care chatbot strategy, owning performance, quality, and the user experience. You’ll lead a multidisciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation, partnering with Product, Engineering, Design, Data, and CX teams. You’ll treat the AI agent as a product and drive ongoing improvement, including proactive AI use cases. This is a hands-on, player-coach position focused on high-impact CX and scalable AI adoption.
Compensaciones / Beneficios
• Own end-to-end performance of customer-facing AI agents/chatbot (resolution, deflection, CX)
• Lead and develop multidisciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation
• Drive day-to-day performance loop: track quality, tune...