AI Agent Product Lead – Support & CX

Preply

Full-time Dirección y consultoría
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Location
barcelona, barcelona, Spain
Posted
July 17, 2026

Job Description

Preply is seeking an experienced AI Product Lead to own and advance our customer-facing AI agents.
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You will manage a multidisciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation, guiding roadmap and performance improvements. xqbhyrx

You will chart the AI agent's evolution, define quality standards, and drive end-to-end metrics like resolution rate, deflection, and CSAT.


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