Job Description
The Role
We are looking for a final-year student or young professional to join our Operations team for a 6-month internship and own the customer experience validation of our AI voice agents before they go live.
Your mission will be to ensure every agent feels natural, clear, culturally adapted, and aligned with the customer’s brand expectations — across tone, vocabulary, conversation flows, accents, and overall experience quality.
This is not a traditional QA or engineering role. We are looking for someone with a strong customer experience instinct, able to judge whether an interaction actually feels good from an end-user perspective.
You will work closely with our implementation, delivery, and commercial teams to refine agents before launch and help define the quality standards behind enterprise-grade conversational experiences.
What you’ll do:
- Own the CX validation of AI voice agents befor...