Job Description
Duties & Responsibilities
Team Management:
o Supervising and leading a team of service advisors, technicians, and support staff.
o Hiring, training, and evaluating employees to ensure optimal performance.
o Setting performance goals and providing ongoing feedback and coaching to team members.
Customer Service:
o Ensuring a high level of customer satisfaction by addressing customer inquiries, concerns, and
complaints in a timely and professional manner.
o Monitoring service advisor interactions with customers to ensure excellent service delivery.
o Implementing customer service strategies to enhance the overall customer experience.
Workflow Management:
o Planning and scheduling service appointments to optimize workflow and minimize wait times.
o Assigning work orders to technicians based on skill level and workload.
o Monitoring progress...