Aftercare Assistant (Tijuana)

Full-time Other-General

World Renowned Cellular Performance Institute Looking For Aftercare Assistant

The Cellular Performance Institute, located in Playas de Tijuana, is seeking a bilingual Aftercare Assistant to ensure continuous care and the well‑being of patients following medical treatment. The role involves coordinating the patient's transition from inpatient to outpatient care, ensuring effective follow‑up and successful recovery.

Responsibilities

• Actively listen to patient concerns, provide clear information, and manage complaints with empathy and professionalism, escalating when necessary.
• Assess patient needs and redirect them to the appropriate specialist or department when required.
• Record details of each patient contact in Infusionsoft/Fix Your Funnel systems to keep information up to date.
• Coordinate schedules with doctors and patients, schedule appointments, and ensure calls are made as planned.
• Maintain constant communication wit...