Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 21, 2026
Job Description
1. Dealer Service Center Management
- Supervise and support dealer service centers in the region on daily operations, including service SOPs, repair order management, repair quality, and customer reception standards;
- Conduct regular service audits and performance reviews, drive corrective actions to ensure service consistency across all outlets;
- Assist dealers in developing service revenue growth plans (maintenance packages, extended warranties, and other value‑added services).
2. Call Center Management
- Oversee regional call center operations (including hotline and online chat), ensuring timely response and closed‑loop handling of customer inquiries, appointments, and complaints;
- Optimize call scripts and workflows to improve first‑call resolution rates and customer satisfaction.
3. Roadside Assistance Management
- Manage regional roadside assistance service providers (towing...