After-hours Support Specialist

FlairsTech

Full-time Information and Record Clerks
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Location
Cairo, Cairo Governorate, Egypt
Posted
June 10, 2026

Job Description

Responsibilities:

  • Monitor different ticket queues outside of support working hours.
  • Understand context provided in the ticket to be able to define its urgency level and priority.
  • Respond to the customers within our SLA.
  • Follow escalation lines and processes in an efficient manner.

    • Requirements:

  • Perfect written English.
  • Very good spoken English.
  • Attention to details and ability to stay alert and vigilant during shift.
  • Flexibility with working hours (rotational shift)
  • Good prioritization skills
  • Process oriented
  • Basic computer skills.

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 10, 2026
    • Application Deadline
      July 20, 2026