Advisory Agent, Member and Client Experience

Full-time Other-General

Overview

Temporary position for 6 months. Full‑time on‑site work mode. As a member and client experience advisory agent, you help give members and clients a better experience, ensuring they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization’s cooperative values through the support you provide and advise members and clients on their use of digital solutions.

Key Responsibilities

• Support members and clients by informing them about technological tools and applications that can help them conduct transactions and operations independently.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities and ensure they are referred to the appropriate partners.
• Stay informed about the latest standards, products and services in your...