Advisor, Banking and Credit Services, Customer Relations Center

Full-time Other-General

Evening and weekend shifts will be required when hired and for a variable period.

Advisor, Banking and Credit Services, Customer Relations Center

You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs.

Responsibilities

• Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.
• Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.
• Establish an advisory relationship by identifying current and potential needs and supporting client retention.
• Effectively manage and solve member and client problems using a solution-oriented approach.
• Help members and clients become financially empowered by guiding them to use the digit...