Location
burnaby, metro vancouver regional district, Canada
Posted
June 27, 2026
Job Description
Join our IT support team as an Advanced Desktop Support Specialist. Provide exceptional Tier 3 support and manage both inventory and complex technical issues efficiently.
We are searching for a motivated professional who excels in advanced Windows 11 and Office/O365 support. This role entails thorough inventory management, including shipping, receiving, and asset database processing. You will also prioritize helpdesk requests and collaborate with various departments to resolve their technical needs.
Key Responsibilities:
• Log and monitor customer inquiries until resolution
• Create and maintain service request documentation
• Provide customer updates and status reports
• Ensure effective problem resolution with action plans
• Serve as primary escalation point for support issues
Requirements:
• Advanced Windows 11 support experience required
• Proficient in Office/O365 application support
• Strong system administration skills
• Exceptional in-person ...
We are searching for a motivated professional who excels in advanced Windows 11 and Office/O365 support. This role entails thorough inventory management, including shipping, receiving, and asset database processing. You will also prioritize helpdesk requests and collaborate with various departments to resolve their technical needs.
Key Responsibilities:
• Log and monitor customer inquiries until resolution
• Create and maintain service request documentation
• Provide customer updates and status reports
• Ensure effective problem resolution with action plans
• Serve as primary escalation point for support issues
Requirements:
• Advanced Windows 11 support experience required
• Proficient in Office/O365 application support
• Strong system administration skills
• Exceptional in-person ...