Location
, , philippines, , , philippines, Philippines
Posted
May 25, 2026
Job Description
To independently resolve tickets, provide on-call support and perform root cause analysis to ensure positive customer feedback.
Key Responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Work on value-adding activities such as knowledge base update & management, training freshers, coaching analysts.
- Independently resolve tickets within the agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through first-call resolution and minimum rejected resolutions / reopened cases.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark—all at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across ...