Location
mississauga, peel region, Canada
Posted
July 20, 2026
Job Description
Responsibilities
- Adhering to SLAs.
- ITIL Processes awareness and adhering to ITIL process workflow.
- Reporting to the HCL Track Lead / Team Lead.
- Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
- Troubleshooting technical issues.
- Ensuring that the IT processes are adhered to.
- Building and configuring shopfloor PCs as well as loading of critical software.
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Coordinates with IT vendors and ensures the site is up and running.
- Be proactive in reporting IT related issues, engage and elevate to right teams and stakeholders.
- Vendor coordination to resolve IT issues for all IT and OT technologies.
- Com...