Location
Stratford, Greater London, United Kingdom
Posted
July 24, 2026
Job Description
We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.
Working on our long-term partnership with Newham, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
What You’ll Do
* Handle incoming calls from residents, providing clear and professional updates on repair works.
* Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
* Maintain accurate records, job notes and audit trails.
* Review supervisor and operative reports and take appropriate follow-up action.
* Resolve queries and minor complaints at first point of contact.
* Monitor shared inboxes...
Working on our long-term partnership with Newham, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
What You’ll Do
* Handle incoming calls from residents, providing clear and professional updates on repair works.
* Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
* Maintain accurate records, job notes and audit trails.
* Review supervisor and operative reports and take appropriate follow-up action.
* Resolve queries and minor complaints at first point of contact.
* Monitor shared inboxes...