Administration and Service Agent

Full-time Other-General

Benefits

• Hybrid work model (after successfully completing the probation period)
• Salary range between $57,750 and $72,187
• Brand new office

Under the responsibility of the Assistant Director, Administration and Service, the Administration and Service Agent will be the primary contact for plan sponsors and members supporting the day-to-day administration of group benefits programs.

We have clients and groups that require a later shift, with our office hours extending to 7:00 PM, Monday through Wednesday. Depending on which groups you are placed with, there may be a requirement to adjust your hours to accommodate these later shifts. Any changes will be communicated in advance and will follow a set schedule.

The incumbent is expected to:

• Problem resolution - identify, troubleshoot, and address plan sponsor and member issues or complaints effectively and escalate when necessary.
• Gather...