Admin Team Leader

Full-time Management & Operations

Administrator/Receptionist Bupa Health Centre, Queens Road, Brighton, BN1 3XB

Permanent Contract – Full time – Monday to Friday

Competitive salary, plus fantastic benefits

Overview

We are seeking a highly organized and motivated Administration Team Leader to join our Brighton Health Centre. This role is integral to ensuring the efficient delivery of administrative services and maintaining high standards of operational performance within the centre.

Key Responsibilities

• Proactively manage administrative processes to support operational efficiency and an outstanding customer experience.
• Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication.
• Support the development of customer service skills through coaching, feedback, and performance reviews.
• Act as the Centre’s Complaints Handler, managing and resolving customer concerns i...