Location
bangalore urban, karnataka, India
Posted
June 14, 2026
Job Description
Role:
- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards
Requirements:
- Previous experience (or equivalent) in dispatching would be an asset
- B2 English
- Basic IT knowledge would be an asset
- Need to work in shifts (nigh shifts and weekends may apply)
- INR 30,000- 40,000 Gross/ month
Benefits:
- Buddy program
- Onboarding program
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