ACTIVE POOLING: Service Call Coordinators/Ticket Analysts
Concentrix
Full-time
Information and Record Clerks
Location
Quezon City, Metro Manila, Philippines
Posted
June 11, 2026
Job Description
Description
The role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management. Key responsibilities include analyzing service call workloads and trends to devise optimal scheduling strategies and recommending necessary adjustments to enhance service delivery and operational efficiency.
Key Responsibilities:
- Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
- Service Call Management: Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
- Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
- Future Planning & D...