Location
Johnston, Rhode Island, United States
Posted
June 16, 2026
Job Description
Description
:The ACH Operations Analyst supports daily ACH origination and receipt processes, ensuring accurate file transmissions and providing operational support across ODFI and RDFI functions in a fast-paced, SLA-driven environment. The role includes managing mailbox inquiries, resolving ACH account issues, supporting financial institutions, stopping payments, and maintaining case accuracy while adhering to bank policies and deadlines.
Key Responsibilities:
• Handle daily Receiving Depository (RDFI) tasks and assist with ODFI functions as needed.
• Provide phone and email support to corporate customers and internal teams.
• Research and resolve ACH inquiries and account-related issues.
• Manage mailbox requests, including unauthorized transaction reversals and recoupments.
• Track and monitor cases using Salesforce; ensure KPI-driven productivity.
• Support team deadlines, routine operations, and EPP migration pr...