Job Description
The Accounts Officer – Billing & Revenue supports the end-to-end process from meter reading to customer billing and sundry billing. You will use sound judgement to ensure customers receive accurate and timely meter reads and bills in accordance with strict regulations and policies.
Key Accountabilities
Billing & Metering Support: Investigate and verify out of tolerance (high/low/duplicate) meter readings and action unrecorded meter changes daily.
Integrity Management: Complete bill intercepts (online and manual) weekly and process metering diagnostics within 24 hours of receipt.
Special Arrangements: Manage accurate and timely billing for key customers under special contracts and hydrants, ensuring late fees are applied where necessary.
Financial Compliance: Complete monthly reconciliations, maintain a suspense account register for unclaimed monies, and handle daily cash uploads to allocat...