Job Description
JOB DESCRIPTION:
• Conduct onboarding training for new hires on AR cash application processes, systems, and tools
• Deliver refresher and upskilling sessions to improve accuracy and timeliness of cash posting
• Facilitate training on end-to-end cash application processes including:
– Lockbox processing
– ACH/EFT and wire payments
– Credit card posting
– Refunds and chargebacks
– NSF and reversal transactions
• Provide training on reconciliation of payments to bank statements prior to posting
• Train team members on identifying and resolving unapplied and misapplied cash
• Facilitate training on credits on account, payment transfers, and adjustments
REQUIREMENTS:
• At least 2-3 years experience in conducting new hire training on Accounts Receivable Process
• Prior experience in supporting clients in an Shared Services/Outsourcing/Offshoring setup
• Amena...