Location
vancouver, metro vancouver regional district, Canada
Posted
July 13, 2026
Job Description
As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.
Responsibilities
- Drive net revenue retention among existing clients by influencing platform spend
- Influence pricing and packaging strategy
- Lead and develop the Account Management and Customer Success functions
- Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
- Own the full customer lifecycle: onboarding, ...