Account Manager

Full-time Other-General

Overview

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission.

Responsibilities

This full‑time position (10 a.m. – 6 p.m. EST) oversees a team of key account managers who leverage the entire Slice platform to serve our most critical shops. You will manage a small portfolio of Key Accounts, handle escalations, cancellations, and customer complaints, and ensure shop partners receive timely, proactive, and solutions‑oriented support that exceeds their expectations. You will partner cross‑functionally across Slice to apply the shop success checklist to all Ke...