Job Description
Lead, develop and grow the team.
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Define objectives, OKRs and professional development plans according to role and seniority.
Business Growth
Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth.
Maintain our current 98% logo retention rate across Spain, LATAM and international markets.
Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets.
Operational Excellence & Processes
Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support , including:
Proper use of HubSpot (contextualisation, handover...