Account Manager, Group Benefits

Full-time IT & Technology

The Account Manager will be responsible, along with a Benefits Consultant and/or a Benefits Analyst, for an assigned block of clients. The Account Manager will be responsible for, but not limited to, answering client inquiries and providing information regarding products, services and policies. Provide account support/services, such as creating/handling/negotiating renewal documentation, marketings, benchmarkings, claims experience reports, new group implementations, assisting with employee education material and attending sessions. The Account Manager will also be required to resolve customer complaints via phone or email and process any requests for service.

Responsibilities

• Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan
• Provide administrative support to the firm’s Group Benefits Consultants
• Maintain customer records by updating account inform...